Kirsten Sander Ltd. builds and supports the software listed below.
If you have a question, a problem, or a billing issue with any of it, contact us
using any of the methods here — we answer every message.
Open a support ticket
Our ticket desk is open to everyone — you do not need an account and you do not
need login credentials. Submit a ticket and you will receive a tracking number by
email so you can follow the progress of your issue.
Already have a ticket?
Check its status here.
Support by product
Daily Tilt (iOS & Android)
A daily sliding-block puzzle game. Common requests:
- Restoring a purchase — open Daily Tilt, go to Settings and tap
Restore purchases. If your Daily Tilt Plus unlock or undo tokens still do not
appear, email us with the store receipt and we will restore them manually. - Billing and refunds — purchases are processed by Apple or Google, not
by us. Refunds are requested through
Apple’s Report a Problem or
Google Play order history.
Contact us first if something did not unlock and we will help before you go to the store. - Reporting a broken puzzle — send the date of the daily level and what
happened. Every level is machine-verified as solvable before it ships, so if one looks
impossible we want to hear about it. - Deleting your data — see
our privacy policy, or just email us and ask. - Accessibility or gameplay feedback — always welcome, same address.
MenuMental
AI-assisted restaurant menu creation, at
menumental.io. Support requests for MenuMental can be sent
to the same address or raised on the ticket desk.
RampIT
Garage booking and workshop management software, currently in development. For pre-release
enquiries and pilot access, contact us at
info@kirstensander.com.
Kirsten Sander Jewellery
Order and product enquiries for the jewellery business are handled at
kirstensander.eu, or via the addresses above.
Data, privacy and legal requests
To access, correct, export or delete personal data we hold, or to raise any other data
protection matter, email
support@kirstensander.com with the subject line
“Data request”. We respond within 30 days as required under UK/EU data protection law.
Full detail is in our privacy policy.